The FAMCare Blog

Some people say that the devil is in the details, but some say details can be a devil to deal with!  According to Heather Lytle, Executive Director of F.A.C.T. (Family Advocacy and Community Training), an agency that mentors and empowers families to improve the quality of life and opportunities for children and adults with disabilities, “FAMCare was our first choice for case management because they understand that a small, family organization of 40 employees needs a software that focuses on the details without being too clinical.”  F.A.C.T. has been a FAMCare client since 2014 and chose them over several other products because of their ability to modify the software to fit F.A.C.T.’s needs, as well as the constant technical support that FAMCare offers its clients.

One way for a software solution to help you be HIPAA compliant is to offer you HIPAA encryption as part of the package. But is that something you need to be HIPAA compliant? Technically, no, it’s not mandatory.

The rules state you should use encryption if it would be needed to safeguard electronic Protected Health Information (PHI). But, they do say if you don’t use encryption, you need to have an alternative to encryption that will safeguard as well as encrypting would. Or you need to have documentation with justifiable cause, as to why have taken a different tact with regard to safeguarding PHI.

Government agencies in general tend to stay in their own siloes and be reluctant to share information. Some of it is agency caseworkers being too busy. Some of it is concerns about being HIPAA compliant. And some of it is a healthy paranoia about data security. The right government software solutions can alleviate much of those concerns.

In our last post, we talked about how we are constantly in hackathon mode and how listening to and working with social workers in the field helps us find better solutions. In talking to those caseworkers and their supervisors recently, we were able to pull together a list of some of the top things that cause them frustration. Here is what they said and how we can help solve the problems.

Social workers across the country often ask us how we create the software products that have become the standard for the industry. The answer is…collaboration. Global Vision Technology designers and engineers are constantly collaborating with social work professionals to design and redesign the FAMCare suite of products now used by thousands of social workers in hundreds of diverse agencies. We are conducting an ongoing social work hackathon.

You have good caseworkers who are committed to their clients. They work long hours and go above and beyond to make sure everyone is getting the help they need. Yet, it’s still too easy for someone to slip through the cracks if you’re using an antiquated or old school record system. Or if the caseworker is overwhelmed with too much to do and too little time to do it. Using the right case management software can alleviate some of these issues and help make sure nobody falls through the cracks.

Despite low unemployment rates and a fairly strong economy, the number of homeless and food insecure continue to rise. According to the recently released State of the Homeless 2019 report, as of January, in New York City alone, an all-time record number (63,839) of men, women and children slept in shelters each night. And, according to Feeding America, 40-million people struggle with hunger in the U.S., including more than 12-million children.

If you run a shelter or food bank, chances are you have more to do and more to process every day. That’s where having the right social services software can help you focus more on providing food and shelter and less on paperwork and processes.

I recently read an article in Forbes about how Electronic Health Records (EHRs) are broken. And while some of the points they made were appalling, they weren’t surprising – at least, not to me. We’ve known about the limitations of the government approved EHRs for some time now.

We speak to clients everyday.  We often get questions asked around the difference between "configuration" and "customization".  I wanted to help set the FAMCare record straight and share how the FAMCare platform answers this question.

In recent years, funders are demanding that social service organizations analyze their program activities and outputs in a more meaningful way. For agencies to just say they are “doing good” is no longer enough. Organizations now need to justify costs by demonstrating program value. They must be able to justify their programs and funding by illustrating the quality of their services and show that their programs are producing meaningful outcomes that are aligned with larger policy priorities.