The FAMCare Blog

Finding the best case management software to meet your agency's size and mission can be challenging as social service agencies expand and new case management software enters the market. If your organization wants to manage its caseload more effectively, we hope to be able to provide some assistance and direction. This is a significant choice that, quite honestly, has the potential to change how your organization operates.  

If you’re like most agencies, the people you serve have come to you through a referral process.  Being able to track where you get your “clients” or “kids” or “students”, etc. (for this article let’s refer to them as clients) is vitally important to your business model.  Clients may be referred to you through the schools, courts, hospitals, jails, DHS, and other organizations that provide complimentary services.

In the 1970s a management concept called the matrix structure began to take hold in American industry.

Case workers involved in health and human services are in a unique position to be aware of families in the communities struggling to make ends meet. 

Dear Client,

Global Vision Technologies (GVT) will be conducting an update to Visions Server - the platform behind the FAMCare and/or ClinicalPURSUIT systems on Tuesday, October 18, 2022 - between the hours of 6pm and 3am EDT.

Some people say that the devil is in the details, but some say details can be a devil to deal with!  According to Heather Lytle, Executive Director of F.A.C.T. (Family Advocacy and Community Training), an agency that mentors and empowers families to improve the quality of life and opportunities for children and adults with disabilities, “FAMCare was our first choice for case management because they understand that a small, family organization of 40 employees needs a software that focuses on the details without being too clinical.”  F.A.C.T. has been a FAMCare client since 2014 and chose them over several other products because of their ability to modify the software to fit F.A.C.T.’s needs, as well as the constant technical support that FAMCare offers its clients.

For most organizations, case management software is about a lot more than just making your day slightly easier through the adoption of new technology. It's about leveraging the power of the digital world both to your advantage and to the advantage of the people you serve. It's about enabling superior communication that gives way to better, stronger collaboration. It's about driving business outcomes and building your enterprise around the performance-enhancing engine that you need when you need it the most.

We speak to clients every day.  We often get questions asked around the difference between "configuration" and "customization".  I wanted to help set the FAMCare record straight and share how the FAMCare platform answers this question.