NPQ recently reported that when the board of directors of Sweet Briar College decided it was time to throw in the towel the alumnae, students, and faculty staged an uprising. The board did not factor in the fidelity and energy of the dedicated alumnae who were now mature, accomplished, and professional women. The proud graduates of Sweet Briar, an educational nonprofit, utilized social media to mobilize stakeholders and essentially establish a new governance system…then used the courts to take over the board.
For many case workers and service providers – managing technology can be challenging. Good technology can improve data collection, process workflow and reporting. However, finding and implementing the right system is often difficult. At the end of the day, how do you know what features to look for in a great case management application? Are those features “out of the box” or something you’ll need to incorporate based on your requirements?