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While each implementation can be different and have their own nuances, we have a template we follow for each of our implementations regardless of the size of the organization or the type of services they offer to their clients.

Our world has become increasingly digitized, and this digital evolution didn’t just happen out of the blue. The digital revolution came about because we needed it. This stands true for almost all industries and organizations across the board, including social work.

Social work is one the most demanding fields, and in places like the US, where there is already a shortage of caseworkers, it’s crucial to bridge the gap between demand and supply using technology.

So, if you work for a government or human services organization, social services software is a must.

Here are a few benefits to consider…

Casework can be very demanding at times. It’s also a broad profession in terms of the situations and expectations that social workers come across.

Despite it being a challenging field, it’s also one of the fasting growing ones here in the US. This is mainly due to the high demand for caseworkers globally to counter a growing shortage, especially here in the US.

And while social services case management software can help manage the caseload to a certain extent, caseworkers need certain traits also.

Nuclear

Nuclear technology revolutionized national power politics in the first half of the twentieth century. The MAD (mutual assured destruction) concept made world war a thing of the past and ushered in what was known as the "cold war". Rather than world powers sending hordes of young men onto the field of battle to slaughter one another, nuclear technology reduced human conflict to large national beasts glowering at one another across a nuclear divide.

Only because it is GVT’s business to provide technology services to the world of social services have we hesitated in the past to promote the central role that technology plays in the delivery of services to the vulnerable populations social workers serve. It has always felt a little too self-serving.

However, in the past fifteen years, technology has evolved from being one of the tools social workers use to what can only be described as the “heart of the matter”.

A surgeon and his scalpel are more than a doctor holding an instrument. They are a functional unit that can only perform their work in unison.

The COVID-19 pandemic ushered in the age of telehealth. Perhaps too quickly in many cases, but most clinicians agree that without the nudge from COVID-19 they never would have encouraged the widespread use of telehealth. The coronavirus changed that in an instant, significantly accelerating the adoption of telebehavioral health services. Statewide lockdowns forced providers to find virtual means of meeting with clients and appointments were moved to the telephone and /or video chats.

As tele-health becomes more prevalent in the delivery of behavioral health services during this ongoing pandemic, tomorrow’s new normal will be much more virtual than yesterdays. Even after the pandemic, services will be a combination of tele-health and in-person.

Behavioral health clinicians, now operating screen-to-screen rather than face-to-face, realized they needed guidance on engagement, assessment, intervention, and the legal and ethical considerations necessary when setting up and implementing tele-behavioral health. However, they did not foresee the hidden dangers of "Zoom Fatigue".

There's a common (and unfortunate) misconception out there that certain industries are perfectly fine relying less on technology than others. Social workers, healthcare workers and people in similar professions don't necessarily have a pressing urge for information management and case management software because most of their day is spent in-person.

I still have a full set of Windows 3.11 on 3.5’ floppies. It was a wonderful time. With a bit of 10 BASE2 coax cable, BNC T-connectors, network interface cards (NICs), and a couple of 50 ohm terminators we could get computers to talk to one another. How could we forget the fun we had getting the interrupts set properly on the bus cards. And when it was all done, our first foray into network gaming, Duke Nukem, roared to life. Of course I figured out early how to use the mouse instead of the keyboard. The kids never knew what hit ‘em.

Facebook, Twitter, Instagram and many other social media sites, help keep people and communities together and up to date on all of our lives. We learn about who has a new job, who is having a baby and whose political views differ from another. Sounds promising and helpful, but is it?