As we near the end of the first month of the year, I began thinking about resolutions. I have culled the following resolutions from the case workers I communicate with throughout the year. I used the following selection criteria to compile the list below: 

Finding the Right Answer

When we were children our parents, teachers, clergy, and community leaders taught us that doing the right thing was simple; don’t lie, obey the law, protect others from harm, and keep one’s promises. They led us to believe that making the right choice was obvious. To us it appeared that they always did the right thing, so we had better follow their lead if we wanted to grow up to be upstanding members of society - Simple.

HOW FAMCare PREVENTS BURNOUT 

I recently interviewed a caseworker who had quit the business. She had burned out. I assumed I was about to hear a harrowing tale of towering caseloads, insensitive supervision, unruly clients, unreasonable hours, and unsatisfying outcomes. Yes, all of these factors contributed to her eventually quitting. But, the surprising factor that she kept coming back to, believe it or not, was PAPERWORK. That's right, paperwork! 

I received this “short” feedback email from a client of ours in the DC area and I wanted to share it with you.

The Harvard Business Review recently published the results of a study of 30,000 managers. Over and over again some 300,000 employees cited the same flaws among their bosses. The bad boss, as it turns out, isn't necessarily the tyrant in a business suit yelling, "Do this now or your fired!"

Top 10 Principles of Organization 

Early in my career - in the ancient days of paperwork, I was working for a large mortgage company. To say that the office was a mess of paper piled high in "in and out" boxes and on every available surface, would be a polite understatement. Early one Monday morning we were introduced to a new CFO. He walked around our massive office peering over mountains of paper to greet each loan processor warmly. Then he went to the front of the room, asked for attention, and announced a new efficiency plan he called..."No Carry-Overs". 

There's always one in the crowd; the caseworker who shows up smiling every morning.