Paperwork is a dirty word in social services. Social work is not about keeping records, it’s about “hands-on” interpersonal contact with abused children, single parents, the neglected elderly, the abandoned homeless, and other vulnerable populations. As you might suspect, as social work became a more integral part of our society’s fabric, our social workers have been swamped by a virtual paperwork tsunami.
We recently talked to a child and family services case worker in Phoenix, Arizona who, contrary to popular opinion, shed a positive light on all this confounded paperwork.