PROMOTION

Most child protective services (CPS) supervisors are promoted from within the agency. This is natural and proper professional development, but it often leads to a unique set of challenges. Unfortunately, there is little preparation, training, guidance, or support provided to new supervisors, and they quickly begin to feel inadequate, confused, and overwhelmed.

"Thinking outside the box" has become a cliché', but it is often still a good idea. Both non-profit and governmental agencies, large and small, are desperately looking for new techniques to relieve the enormous backlogs and long wait-times that burden both caseworkers and clients. Doing things the old way "because that is how we have always done it" is no longer accepted wisdom. One state agency has begun thinking outside the case.

Don't Leave Your People Behind

Every nonprofit agency in the country, large or small, is already implementing, or is about to implement, the installation of a new software system. The development of modern Human Services Software is dragging even the most reluctant agencies into a new age of efficiency.