Social work has a long history in the United States, having been formally established in the nineteenth century to assist immigrants in overcoming social and economic challenges. Two centuries later, social workers are one of the largest groups of public-sector employees.
But as technology such as case management software has started to gain traction in the last few decades, social workers are concerned about their future. Much like other industries where tech was predicted to be the doom of professionals, social service workers also question their relevance in a tech-dominant future.
The good news is that case managers and those with an educational background in social work can never be replaced by technology. However, adapting the technology and leveraging its offerings is essential for social workers who seem to succeed in the rapidly growing American social services sector.