Stepping into the social services field is undeniably one of the most rewarding career decisions you’ll ever take. This industry allows you to bring a change in others’ lives while improving your professionalism and skillset as a social worker.
However, we'd like to familiarize you with the essential dos and don'ts of human services case management before you take on your first case. To learn some seasoned social workers' best recommendations, keep reading!
Do: Be Realistic
Social workers who have unrealistically high standards frequently fall short of what their clients need. Keep in mind that the goal of social services is to gradually improve the lives of others. It's not about focusing on the end goal or winning the case. Social professionals handling child and family, mental health, homeless, and victim issues should be especially aware of this.
Don’t: Assume Your Client’s Needs
Need assessment is a critical part of social work case management. Don’t assume your client’s needs and make them feel comfortable in your first few meetings. Ask them questions without sounding insensitive. Learn more about their family culture, backgrounds, and current living conditions to understand why they need a social worker’s assistance in the first place.
Do: Use Technology
Case management in the social services industry is a challenging job. It’s full of paperwork, case notes, client meetings, legalities, and progress reports. However, embracing technology and encouraging your agency to embracing technology is fundamental. For example, human services case management software can transform your organization's case management process. With interactive programs, powerful workflows and mobile abilities case work can be more efficient.
Don't: Forget to Take Care of Yourself
Taking care of yourself mentally and physically should be top priority. As the old adage goes..."Remember to take care of yourself. You can't pour from an empty cup!" Social work is truly one of the most rewarding fields. Your chance to make a lifelong impact on the lives of others can't be measured but you must remember to treat yourself as you treat others-with care!
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Important Tips for New Case Managers
