In today’s current environment, case management software has become a need, not a want for any human service organization. The pandemic has put an unprecedented amount of stress on these organizations. Not only has it increased the number of cases, but it has shed light on the need for new flexibility in the workforce. All during a time when America’s caseworker shortage remains unaddressed.

Case management software can help streamline work for your agency, allowing you to serve more clients and cases than before. And luckily, there are several options out there. However, it's crucial to choose a software solution that is not only efficient but can also protect your data and cater to your organization's changing needs.

Here are a few features to look out for.

Fully Compliant with HIPAA Standards

Human services organizations typically deal with a lot of sensitive and personal information. This information is meant to help social workers provide better services, but it can lead to a lot of security concerns in the wrong hands.

This is essentially why a case management software being used to handle caseloads needs to be completely HIPAA compliant. This isn't just meant to protect client data, but it also protects your organization.

A single data breach could result in hefty fines, jail terms (in cases of criminal violations), and a bad reputation for your organization.

Cloud-Based Technology

You may have worked with on-premise software solutions until recently, but if there's anything the pandemic has taught us, it's the importance of the capability to work remotely. And cloud-based software solutions allow you to do this.  

They also have several other benefits such as automatic upgrades, easy maintenance, and added security since all your data is saved on remote, secure servers when you're using cloud-based solutions.

So, if you're choosing a new case management software or are planning to switch to a better one, make sure it's a cloud-based option.

Options to Customize the Software Easily

Every organization has unique requirements, and there's no one size fits all solution when it comes to case management software.  

This is why it's crucial to pick software that allows personalization and customization to make the software more compatible with your organization. The more easily it can be customized, the easier it'll be for your team to adapt to it. 

Moreover, you should also try looking at a human services case management software that is user-friendly and offers an easy transition with technical support.

RECOMMENDED READING 

3 Key Benefits of Using Case Management Software for your Organization

Why Case Management Technology is More Important Than Even in 2022

Why the Post Covid World Faces an Imminent Need for Case Managers