Have you finally decided to step up and invest in case management software for your organization? Or are you simply upgrading because of an average software you’re fed up with? Whatever the case, it’s crucial to make the choice wisely.
Choosing the wrong case management software isn’t just a waste of resources, but it’ll also reduce efficiency and productivity for the entire organization.
Here’s what you need to look for in an ideal human services software.
Look for Cloud-Based Software Options
Case Management software isn't exactly the newest-they've been around for a while. But back in the day, software used to be server-based and was designed for on-premise use only. This may have worked fine previously, but now the world has evolved, and cloud-based systems really are the present and the future.
Cloud-based management software will allow your caseworkers to securely access case information from their homes or anywhere in the world with the internet. Moreover, cloud-based systems can be updated automatically, and since everything is stored on remote servers, you don’t have to pay to maintain and upgrade unnecessary hardware.
Flexibility to Personalize and Customize
Casework is diverse, especially if you’re working for a nonprofit or child welfare. Each case you work on is distinct, and a uniform software solution is just not going to cut it.
So ideally, you should look for software that can easily be customized and personalized based on your organization’s requirements. Moreover, the software needs to be capable of evolving as your organization grows and changes. Your caseworkers shouldn’t have any trouble customizing templates for forms, or workflows, and other documents.
And most importantly, everything should integrate seamlessly.
Lastly, the case management software you choose needs to be user-friendly. You can’t pick software that is sophisticated to the point that none of your caseworkers can make any sense of it. Their caseloads are no joke, and they probably don’t have the time to delve into the technicalities.
This is why you should also look for software designed by a company that offers excellent training and support. Not only initially during the implementation phase but also for the future in case there’s a technical failure and so on.
This article touches on just a few of the many things an organization needs to consider when investing in human service software.
If you would like to find out additional information about the advantages of our nonprofit case management software, then please visit us at FAMCare.net. If your ready to see how our industry leading software can benefit your agency, schedule your FREE DEMO today.