If you are going to ask your staff to build a Case Management System, you need to give them the Hammer, Nails, and Wood to build It!!!
When most people say the words, “We are going to change some things around here”, panic starts to run throughout the crowd for no reason. Why is it that everyone is afraid of the concept of change? Without change, how do we learn, grow and become better at serving others who need our help? Regardless if you are in IT, Social Work, Education or Health Care change is going to happen. Instead of causing problems by resisting it, why don’t we figure how to make the process better?
When implementing new case management software - the best way to start is to take a hard look at employee behavior and identify what needs to change first.
Let me explain.
Change is hard. A new system brings a whole set of changes and process tweaks, for example which for some people is sometimes a slow process to adopt.