A caseworker’s job consists of many facets: assessing client needs, home visits, evaluations, reporting, listening to concerns, problem solving, providing referrals and the list goes on. While wanting to collaborate with coworkers and the community on projects is always the goal, the ability to do so can often be hindered by a caseworker’s workload. Fortunately, with the right case management software in place, increased collaboration can be possible.
Safeguarding your clients’ privacy is something that must be taken seriously, regardless of your industry. Ensuring your caseworkers receive the proper Health Insurance Portability and Accountability Act (HIPAA) compliance training is necessary not only to protect the clients, but to protect your organization.
Looking for the right case management software can be a challenge for anyone in the nonprofit sector. After all, there are so many choices and few that actually address the needs of a human services agency at a price that is affordable. When looking, it is tempting to simply look at the price tag first and then see what the software can accomplish. "What can I get for the money...?" while an important question is probably not the most important... at least when starting off.
Social work is not immune to the ethical issues introduced by the ubiquitous presence of new technology. The use of laptops, tablets, and cellphones outside the safety and security of the office environment, connecting to public Wi-Fi, “liking” posts on Facebook, tracking hashtags on Twitter, sending messages via Snapchat, and pinning pictures on Pinterest all engage a vastly more efficient, but less secure communication environment. Given the nature of the duties social workers are engaged in, their involvement with vulnerable populations, and the trust they seek to establish with their clients, the need for expert guidance in how to navigate this terrain is extremely important.