Having access to the right information at the right time is at the heart of a social worker's ability to do his or her job in a timely and efficient manner. Being able to process and organize information received helps ensure that productivity increases, even as the industry as a whole is seeing more pressure.
If you’re like most agencies, the people you serve have come to you through a referral process. Being able to track where you get your “clients” or “kids” or “students”, etc. (for this article let’s refer to them as clients) is vitally important to your business model. Clients may be referred to you through the schools, courts, hospitals, jails, DHS, and other organizations that provide complimentary services.