You have good caseworkers who are committed to their clients. They work long hours and go above and beyond to make sure everyone is getting the help they need. Yet, it’s still too easy for someone to slip through the cracks if you’re using an antiquated or old school record system. Or if the caseworker is overwhelmed with too much to do and too little time to do it. Using the right case management software can alleviate some of these issues and help make sure nobody falls through the cracks.
Data at Your Fingertips
When you have a case management software system that collects and organizes all the data in one place, caseworkers can have 24/7 access to everything they need to know about a client. Everyone who works with a client can upload and input information into one file. Then, the caseworker can use an interactive dashboard with a secure connection to their laptop, tablet or smartphone to access information, even when out in the field.
This not only saves time and money, but it ensures that they are able to know exactly where a client’s progress is within their program at any given time. That way, there is no backsliding or repeating of processes due to incomplete information.
More Time, Less Stress
The right case management software allows caseworkers to work faster. In our own experience, the typical caseworker saves one to three hours a week just by using the FAMCare software system. Less time on paperwork means more time available to look into your clients’ cases and spend more time helping them. Since this is where the heart of a social worker lies – helping others instead of logging hours on paperwork – it creates a form of caseworker stress relief. Being less stressed and spending more time on clients goes a long way towards making sure they don’t fall through the cracks.
Research from the Harvard Center for Child Development found that the most important factor in the success of a social worker’s care is having a quality relationship with the family. When caseworkers connect with the family, are able to listen and really dig into what’s going on – then trust develops and they’re able to find solutions that truly impact the outcomes of children’s lives.
The combination of having all the available information at your fingertips and the extra time to spend with those families could be the key to developing trust. In the end, if your case management software gives you the tools to create that trust – it’s affecting more than your bottom line and caseworker satisfaction, it’s playing a part in your ability to change lives. And that is the real bottom line.