In this video we show you Workflow Wizard #1 - The Case Alert Wizard and how to systematically create and "set" case alerts to trigger on important events or situations - notifying and helping to keep caseworkers on track!
Social Service Agencies, both governmental and non-profit, are currently studying the productivity of their case workers. As caseloads increase and budgets restrict hiring, productivity is becoming topic number one. Agency management is desperately trying to isolate the working conditions that impede efficient work flow and demoralize an already overworked staff.
“I Get No Respect I tell Ya… I Get No Respect”
It seems that most people only think about social workers when the media runs another story about a child dying at the hands of their neglectful or abusive parents. Every time, the authorities are judged to have failed, the social worker is usually at the front of the queue as the blame is assigned. Although public services need to be held to account, these tragedies make easy headlines and it is too simplistic to always lay the fault at the foot of an individual social worker.